Refund & cancellation policy

Last updated: 22 Oct 2026

Before you pay

Book a free demo first. We show you Purplead with your own ads and leads and answer every question, so you can decide before paying.

No refunds

Payments for plans are not refundable, fully or partly, once the plan has started. This includes unused days or months.

Payment mistakes

If you were charged by mistake — for example, the same payment went through twice — write to help@purplead.in within 7 days. We will return the extra amount.

Cancellation

You can stop renewing anytime. If you chose auto-renew, use Plan & billing → Turn off auto-renew before the next charge date; we also email you 3 days before every automatic charge. Your plan stays active until its end date. An automatic charge that was not turned off in time is not refundable. There are no hidden charges.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days.